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HP Predictive Press Care

HP Graphics Solutions Services is constantly focused on innovating to helping customers achieve predictable printing operations and optimized cost structure. As part of this HP Service Advantage strategy, we have introduced a new technology that is set to become a service later in Q1, 2015, with initial rollout to HP Inkjet Web Press customers. HP Predictive Press Care technology minimizes unplanned downtime by providing early warning alerts of upcoming press problems, together with issue resolution instructions. Customers can schedule preemptive repair and maintenance for times that minimize impact on production, enabling maximum utilization of their investment. This service leverages HP's unique strengths in a number of areas, including our big data platform, leadership aware computing technologies and extensive accumulated knowledge.
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HP Visual Remote Guidance

At GraphExpo, HP has announced a new technology —HP Visual Remote Guidance— which will become a service in FY15. Being launched as part of a larger HP Service Advantage portfolio, HP Visual Remote Guidance is a set of technologies that enable live collaboration between customers and HP remote service engineers via HP MyRoom, enabling real-time voice, video and content sharing. Customers can be guided remotely by one or multiple HP service experts, creating a world-class experience. They can experience faster issue resolution, enabling increased press uptime and productivity, while gaining bottom-line savings.
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HP Mission Critical Services

HP Mission Critical Services for Inkjet Web Press is the newest service offering made available specifically for Inkjet Web Press users. This tailored suite of premium services is designed to help customers meet their most demanding production commitments with confidence and peace of mind. With a combination of Core, Foundation, and Proactive services fully customized to each customer's needs, Mission Critical services enables HP Inkjet Web Press owners to maximize press availability and production predictability, and thus boost their business sustainability.
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HP Inkjet Web Press Upgrade Service

The HP Inkjet Web Press Upgrade Service is an onsite service provided for various HP Inkjet Web Press models, available to customers worldwide. It includes software and hardware components that bring a press to the most advanced performance level, enabling customers to quickly take advantage of the new features and capabilities available for their HP Inkjet Web Press. The service is offered with a tiered approach that accommodates the varied scope and complexity of a wide range of upgrade situations. It covers the labor involved with implementing the upgrade, as well as customer training, so the customer can quickly reap the benefits and gain a fast return on investment (ROI).